Contact us

Customer/Technical Support

If you have a problem with one of our products please then you can choose among different ways to get support.

• you can write us an email and send this to $email_address_support; or use the online support form
• you can use our public support forum to ask a question and discuss with other users
• you can use our public bugtracking system to file an incidence report

In all cases, please describe the problem as precise as possible and add a short description how we can reproduce it. The support is available to all persons, but registered customers have a higher priority.

If the application crashs please send the generated data via the crash dialog that pops up when a fatal error occurres. Doing this gives us much more precise information and in 80% of all cases we can fix the bug within one hour.

Contact / Feedback Form

If you like a Scriptolutions product and want to encourage us, or if you don't like it and would like to share the reasons with us, or if you have some suggestions to improve it, or some related resources that you would like us to make available to others, then please write to $email_address_feedback; or use the following contact form.

$send_error_message; $contact_form;

Sales and Marketing Contact

For information about pricing, special licensing arrangements, or to inform us of a problem you are having with your purchase, please write to $email_address_sales; . If you are having problems ordering a Scriptolutions software product from our online distributor Share*it , then please read their sales FAQ and contact their customer support directly as we outsourced all sales processing to this specialized ECommerce company.

Contact $email_address_marketing;. to discuss marketing opportunities with us.

Snail Mail and Voice Phone

If you want to write us a tradional letter then use the following address:

Scriptolutions

Lothar Scholz
Lönkerstr. 27
59269 Beckum
Germany

Phone: +49/2521 - 3258 (sorry, no customer support here)

When calling from the USA our number is 011 492521 3258
Please call us only during the following hours and speak slowly because we are native english speakers, and with our oxford english it is sometimes hard to understand strange different accents.

Berlin Time:	11:00 - 19:00	11:00 am - 7:00 pm
London Time:	10:00 - 18:00	10:00 am - 6:00 pm
New York Time:	5:00 - 13:00	5:00 am - 1:00 pm
Los Angeles Time:	2:00 - 10:00	2:00 am - 10:00 am
Sydney Time:	21:00 - 5:00	9:00 pm - 5:00 am

$spam_and_privacy_disclaimer;